Something wrong with your parcel or not happy with a product?

All our products are covered by a minimum 6 month warranty unless otherwise stated.

After 7 days items can only be returned for warranty related issues.

Kindly note that if there are any damaged or missing items in your order, it has to reported to us within 7 days after receiving your parcel. We will not be held liable for missing items after 7 days. Please check your parcel upon arrival to ensure everything is in order

We dispatch thousands of orders every week and hopefully there aren't many times you will need to return goods to us. Unfortunately of course sometimes things can go wrong, and if they do we like to make sure you can return your order as easily as possible.

We have a returns process in place which is fully detailed below. Our Customer Service team is also on hand to answer any further questions you might have.

How do I arrange a return?

For all items you wish to return please contact by telephone on 011-791-1009 or email and follow the instructions to authorize the return of goods

Returning unwanted/non-faulty goods

As per the Consumer Protection Act, unwanted items may be returned within 7 days of purchase, only if the product and original package contents are complete and in a resalable condition. Unwanted items will be returned to our premises or our suppliers' premises at your expense. You will receive a credit/refund for the items once we receive them and are satisfied they are in good order. Should you wish we can have the package collected from you with our courier service and the cost will be deducted from your credit/refund. You will not be credited/refunded for the original delivery fee. Returning incorrectly ordered items will follow the same procedures. Products that have been used and cannot be resold are not returnable. Unwanted items will incur a restocking fee of 1-25%

All returns will be booked by us with our dedicated courier, please ensure that the returning products are wrapped in bubble or original box that it was sent with as to protect to parcel.

If you are unhappy in any way with your purchase then please e-mail us at or phone on 011 791 1009 and our customer service team will advise you on how to return the product(s) safely back to us. 


All goods should be packaged in a secure parcel to avoid damage in transit. Goods should be in their original unused condition, complete with all original items as below (as applicable) - any product that has been willfully damaged, scratched, neglected, modified, or repaired shall be sent back to the customer at their expense:

Product in the original undamaged box (including box inners)
Product manual and literature
Mains charger, battery etc
CD-ROM software (if opened then re-stocking fee applies)

Security & More may charge the customer 25% of the cost of the product at the point of sale to compensate for time spent processing the return and restocking of the product.

Returning faulty or damaged goods:

If your goods arrive faulty or develop a fault within the warranty period, you can either return them to us for repair/replacement or contact the manufacturer directly, whose customer service teams can help fix many common problems over the phone or via email.


***Battery & Inverter Returns:

Security & more will not be held liable for any loss or costs incurred due to the failure of a product once installed or for any damages suffered by the customer or a third party due to the malfunction of products purchased. Where the product has been materially altered or has been used contrary to any instructions given
by Security and more.

Warranty items that have been physically damaged in any way, including damage by lightning, liquid ingress, power surges, brownouts, abuse, misuse, unauthorized modifications, tampering, incorrect installation, acts of God or force majeure will not be exchanged under warranty.

Batteries and inverters will be sent to a 3rd party for testing to determine the fault of the battery/inverter if found to be misused the warranty will be void, any manufacturing faults will be covered under warranty. (All reports given from the 3rd party company are final) COC certificates will need to be provided from the installer.


 If you wish to return a faulty product to us, please first contact us by telephone on 011-791-1009 or email , then follow the instructions to authorize the return of your goods.


Most manufacturers will deal directly with customers who have goods under warranty, and as the experts on these items contacting them directly can be an efficient way to solve your issue.


Goods damaged in transit

Your goods should reach you in perfect condition, but if a parcel arrives partly or completely damaged you should write those issues directly onto the delivery note in the presence of the delivery courier. If no issues are raised at the point of delivery, the parcel will be considered as delivered in good condition and no subsequent claims or complaints can be accepted by Security & More. After this, should you want to pursue any issues further with the courier, you must put in a claim in writing directly to the courier within 3 days (public holidays excluded) following the day of delivery.


Please be aware that comments on the delivery note such as 'Subject to unpacking/inspection' or 'Damaged box' have no legal standing; if you are not happy with the condition of your parcel and/or products, please refuse it on delivery. Send your photos (if available) by e-mail to We will contact the courier and do our best to find a solution and get you your goods in proper condition.

Any unclaimed parcel that is returned to Security & More can be sent back to you provided that you repay the delivery fees.


If you have to refuse a delivery:

If refusing delivery and sending it back to Security & More because the goods have been damaged in transit, please take photos of the damaged parts of the product, the whole parcel, and the whole product(s). Also, give a detailed description of the damage on the delivery slip.


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